You can cancel your policy at no cost (full premium refund) directly in the GINGER app. No need to wait for a representative.
And what about the premium I already paid?
If your card was already charged, the refund will be issued to your credit card within 30 business days, according to your credit card company’s policies.
Step 1: Submit a cancellation request for the existing policy in the app or via our service email. No need to wait on the phone.
Step 2: Purchase a new policy with the updated dates through the app.
You can also contact us by email or via chat on the website/app. Please include your identifying details + the updated dates, and we’ll handle your request within 24 hours.
In this case, you need to contact the airline directly, they’re responsible for compensation under international aviation law. Your GINGER policy does not cover a refund for the flight or hotel in this situation (except prepaid expenses that are covered under a trip cancellation/shortening extension due to medical reasons/hospitalization, if that extension was purchased in advance).
If you haven’t left Israel yet, you’ll receive a full refund of the premium you paid for the policy. However, refunds for flight tickets or hotel costs are not covered under the policy. (except in cases such as an official reserve call-up order – “Tzav 8” – or a special extension that explicitly covers this).
Send an email to: office@gingerbit.co.il
Attach one of the following:
Once we receive the confirmation, the policy will be cancelled and you’ll be entitled to a full refund.
Yes. if you purchased a trip cancellation/shortening extension. Coverage applies if you received a “Tzav 8” or “Tzav 9” (or an order for regular service personnel) in the week before your trip, and you provide the relevant documents.
You can submit a claim via the Ginger app or through the following link. Please attach the following documents:
A copy of the Order 8 call-up notice.
Confirmation of the trip cancellation from the travel provider, including the amount of any refund received.
Receipts for flight tickets and hotel bookings.
Copies of the flight tickets
In most cases, no. You don’t need to update us. Exceptions – you do need to update us if you’re traveling to:
In these cases, please update us via email or in the in-app chat.
In general, it’s always a good idea to let us know about major changes due to things like extreme weather or security events.
PAY ATTENTION:
In enemy states there is no insurance coverage.
Also good to know:
In the USA and in Central and South American countries, the premium is different (higher/lower according to risk), so the pricing changes.
You can extend your policy without waiting for a representative:
Directly through the app, or If the delay or cancellation was caused by the airline, your policy will be automatically extended by 48 hours at no extra cost and without needing to call us. Any additional extension will be made at your request and subject to an extra premium. We’ll handle your request within one business day.
If the airline cancelled your flight, you’ll need to contact them directly.
We can’t book or arrange an alternative flight for you.Your policy will be automatically extended by 48 hours, free of charge and without you needing to contact our call center.
The airline is responsible for compensation related to accommodation costs.
Your GINGER policy does not cover hotel costs or additional expenses in this type of case.
If your landing destination changes, your GINGER policy remains valid, so
you don’t need to update us about the new landing point. We recommend contacting the airline to check your options for returning to Israel.
Most airlines are subject to international aviation regulations and are obligated to compensate you in cases of destination changes or delays.
Regarding accommodation:
The airline is responsible for compensating lodging expenses in the country where you landed. The insurance policy does not cover hotel costs or extra expenses in this situation
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