When we first sat down to write our service charter, we figured we’d let AI do the heavy lifting. We’re a digital insurance agency, innovation is basically our middle name so why not?
Nice. Just not… us. 
So we wrote our service charter ourselves. Because even though we’re a digital insurance platform, we still believe nothing replaces a real hand and a real heart.
GINGER was founded in 2018 to change how people feel when they need their insurance. So…Less slogans, more answers. Less walls, more listening.But at our core, we’re people.
We’re here to turn “customer service” into something you can actually rely on.
Yes, we’re a digital platform. Yes, We have an app and we have smart tools.But at our core, we’re people.
People who know how to explain things simply.
People who aren’t afraid to take responsibility.
People who remember that on the other side there’s someone waiting for a reply.
This is a culture built on partnership between teammates, between departments, and between people and their customers.
A partnership built on respect and integrity.
Because our people are GINGER’s on the inside, not just on their email signature.
Our code of ethics isn’t just a PDF on a server. It shows up in how an email is phrased, in the tone of a call, in how fast we respond, and in the candid ability to say: “Listen, we don’t know yet and we will do everything we can to come back with a satisfying answer for you”
That’s 
for us, and for you.
הארכנו לכם את ביטוח הנסיעות אוטומטית עד ה-15.3.26. בחינם, עלינו.
צריכים משהו? אנחנו פה בשבילכם 24/7.
רק בשורות טובות.
